Email from Hell: Reply Without Losing Your Cool
Alyona
on May 7
host
Picture this. An email arrives from your boss or a client. Every word is polite. And every word makes you want to close your laptop and walk into the sea.
Your mission: reply in a way that -doesn't start a war, doesn't swallow the insult,and keeps you looking like a pro.
In this format, we work with real "emails from hell".
You'll have exactly 2 minutes to craft a spoken response: firm, diplomatic, and with zero apologies for things that aren't your fault. No "I'm sorry you feel that way". Just clean, assertive C1 communication.
Takeaway: You'll master the art of assertive replies — using would, could, and constructive directness — without burning bridges or losing face.
You'll have exactly 2 minutes to craft a spoken response: firm, diplomatic, and with zero apologies for things that aren't your fault. No "I'm sorry you feel that way". Just clean, assertive C1 communication.
Takeaway: You'll master the art of assertive replies — using would, could, and constructive directness — without burning bridges or losing face.
May 7 at 19:30 (msk time)
Online /zoom/
Online /zoom/